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Users' Perspective on School Board Mailing List 
Highlights of 1996 and 1999 Rounds
In November 1999, I collaborated with Andrea Kavanaugh, Director of Research for the Blacksburg Electronic Village, in the distribution of a questionnaire to the approximately 860 members of this mailing list. Sixty-eight members returned completed questionnaires (7% response rate). Three years earlier, in 1996, we distributed the same set of questions to the list membership (then 369). In the 1996 round, seventy-six members returned completed questionnaires (20% response rate). Below the results for both rounds are summarized.  We would like to extend our deep gratitude to those who participated.  We welcome any further comments or questions you might have. 
1.	How long have you been on this mailing list?
 
				1996		1999
1 to 6 months			23.0%		  7.4%
7 to 12 months			70.0		22.1
more than 12 months	 	 7.0		70.5 	(23% for 2 years; 40% for 3 years)
2. On a scale of 1-5, how would you rate the helpfulness of the communication via this list in clarifying issues?
				1996		1999
not at all helpful	 	 4.2%		 1.5%
only a little helpful		 1.4		   0
somewhat helpful		11.3		10.3 
helpful				31.0		26.5		
very helpful			47.9		61.8
no answer			 4.2		  0
3. On a scale of 1-5, how would you rate the helpfulness of the communication via this list in keeping you up to date with school issues? 
				1996		1999
not at all helpful		  4.2%		  1.5%
only a little helpful		  4.2		  1.5
somewhat  helpful		  1.4		  4.4
helpful				23.9		22.1
very helpful			63.4		70.6
no answer			 2.8		  0
4. Would you say that having school issues communicated to you via this list has made you feel more involved in these issues than you felt prior to subscribing to this list?
			1996		1999
yes				81.7%		91.2%
no				12.7		  7.3
no answer		  	  4.2		  1.5
5. On a scale of 1-5, how do you rate the reply function of this list? 
				1996		1999
not at all important	  	2.8%		  7.4%
only a little important		  2.8		  7.4
somewhat important		11.3		14.7
important			19.7		25.0
very important			56.3		39.7
		
no answer			 7.0		  5.9
6. Would you say that your participation in public meetings regarding school issues has increased, decreased or stayed the same since you became a member of this mailing list?
				1996		1999
increased			12.7%		20.6%
decreased	 	 	  2.8		  5.8
same				78.9		66.2
no answer	 	  	  5.6		  7.4
7a. If you answered "increased" to Question 6, would you attribute an increase in your attendance at public meetings on school issues to the communication from this list? 
			1996		1999
yes			12.7%		25.0%
no			38.0		  1.5
no answer		49.3		73.5
7b. If you answered "decreased," would you say that replying to Jim Klagge's email is substituting for face-to-face participation? (asked in 1999 only)
Yes		11.8%
No		17.6			
no answer	70.6	
8. How many times have you called a public official or school administrator as a result of communication exchanged via this list? 
			1996		1999
None			59.2%		54.4%
1 to 5 times		31.0		33.8  (25% called one or two times)
6 to 10 times	 	  2.8		  7.3
More than 10	  	0		  4.5
no answer		 7.0		  0
9. How many times have you written a letter to an elected official or school administrator as a result of communication exchanged via this list? 
			1996		1999
None			42.3%		45.6%
1 to 5 times		50.7		45.6
6 to 10 times	 	 2.8		  4.4
More than 10	  	0		  4.4
no answer		 4.2		  0
10. How many times have you spoken at a public meeting as a result of a communication exchanged via this list?
			1996		1999
None			85.9%		72.1%
1 to 5 times	 	  4.2		23.5  	(13.2% have spoken once)
6 to 10 times		   0		  4.4
no answer		  9.9		    0		
11. Have you told other people whom you thought might be interested about this list?
			1996		1999
yes			53.5%		79.4%
no			36.6		17.7
no answer	 	  9.9		  2.9

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